AI agents that do the work — not chat.
You are already using one. The assistant in the corner is the product. We build agents that open the ticket, find the order, change the booking and write the reply, and stop for a person wherever money moves.
From the first message to the audit trail.
Your customers write in on any channel. The agent reads the request, uses your tools, and waits for a person before money moves. Every step is written down.
Six things we build.
Each one is scoped in a written brief, priced before work starts, and shown to you on staging before it goes live.
AI Agents
Agents that read the request, use your tools and finish the task: refunds drafted, bookings moved, orders looked up. Anything touching money waits for a person.
Knowledge Assistants
Answers from your own documents, with the source shown under every answer.
Voice AI
Answers the phone, books and moves appointments, passes the hard calls to your team.
AEO / AI Search
Your pages written and structured so AI search tools can quote you.
Workflow Automation
The copy-paste work between your tools, done on its own and logged every run.
AI Operations Partner
Also called Engineering & Integrations. We connect, watch and maintain the agents after launch.
Brief to go-live, in writing.
No calls. Every question, decision and approval sits in one written thread you can come back to.
Send a written brief
Tell us what the work is, where it happens today and who does it.
tools · volumes · who approves
Read the written proposal
One fixed price for the scope in your brief, stated before any work starts.
scope · price · dates
Get a written proposal
Scope, fixed price, what goes to staging first and what needs your approval.
scope · price · approvals
Written reply, every time
Each message you send gets a written reply within one business day.
kept for the life of the work
Three ways to work with us.
Pick the one that matches the job. You can move from one to another as the work grows.
One piece of work
A single agent, assistant or automation, built to a fixed scope and handed over.
- Fixed scope and fixed price
- Staging review before go-live
- Documentation at handover
Your systems, kept running
We look after the agents and integrations you run, change them as your business changes, and keep the trail.
- Changes shipped through staging
- Audit trail kept current
- Written reply within one business day
Delivered under your name
For agencies: we build, you deliver. Your brand on the work, your client relationship untouched.
- Your name on the handover
- Written specs you can pass on
- Same safety parts included
The parts that make it safe. Not optional extras.
An agent that acts on your business has to be checked, recorded and reversible. These ship with every build.
An audit trail
Every action an agent takes is written down: what it did, when, and who approved it.
- 09:41:02Ticket received from Emma W.website assistant · priority normalagent
- 09:41:04Order ORD-55821 matched by emailorders.lookup · courier.statusagent
- 09:41:07Delivery moved to Thu, 2 Octcourier.rebook · 10:00–12:00done
- 09:41:09Refund of shipping fee requestedwaits for a person · moneyheld
- 09:44:31Refund approved by Daniel R.support lead · one clickhuman
- 09:44:33Reply sent to Emma W.new slot and refund notedone
- 09:52:10Emma W. confirmed the new slot“Thursday works, thanks”customer
- Thu 10:41Parcel delivered, ticket closedcourier.status · thread archivedclosed
Human approval on refunds and money
Agents draft. A person on your team approves anything that moves money.
Staging before live
You test a full copy first.
You decide who touches your site
Access is granted by you, limited to the job, and removed when it is done.
- Read pages
- Read orders
- Edit pages
- Publish
- Issue refundswith approval
- Access ends when the job closesauto
Businesses with real work to automate.
If people on your team repeat the same steps across the same tools every day, that work can be handed to an agent and checked by a person.
Four things you always get.
Whatever the size of the work, these come with it.
A written brief
What we agreed to build, in one document.
A fixed price
Set in the proposal, before work starts.
Staging + approval
You see it and approve it before it goes live.
Documentation
How it works and how to change it, handed over.
Two registered companies. One team. One paper trail.
iHayz is run by Media Experts LLC in the USA and its company in India. You deal with one team, and every agreement, invoice and approval sits in the same written record.
Media Experts LLC
United States
Media Experts
India
Widgets. Hosted tools you can place on your own website. The first is a YouTube Channel Analyzer.
See widgetsBefore you ask.
Anything not answered here, send it in writing and you will have a reply within one business day.
Why no calls?
A written thread keeps every decision where both sides can find it later. It also means the brief, the proposal and the approvals all match, because they come from the same record.
Can the agent spend money or issue refunds on its own?
No. Anything involving money is prepared by the agent and held until a person you name approves it. The approval is recorded in the audit trail.
Do you need access to our live systems?
We build and test on staging first. When live access is needed, you decide who gets it, what it covers, and when it ends.
How is the price set?
Your written proposal states one fixed price for the scope in your brief, before any work starts. It holds unless the scope changes in writing.
What happens after go-live?
You receive the documentation and the system is yours. If you want us to keep it running and make changes over time, that is the “Your systems, kept running” engagement.
Not sure what you need? Ask in writing.
Describe the work in a few lines. We will reply in writing within one business day with what we would build and how.