AI Agents That Do the Work, Not Chat
You are already using one. The assistant in the corner is the product. We build agents that open the ticket, find the order, change the booking and write the reply, and stop for a person wherever money moves.
From the first message to the audit trail.
Your customers write in on any channel. The agent reads the request, uses your tools, and waits for a person before money moves. Every step is written down.
Six things we build.
Each one is scoped in a written brief, priced before work starts, and shown to you on staging before it goes live.
Brief to go-live, in writing.
No calls. Every question, decision and approval sits in one written thread you can come back to.
Send a written brief
Tell us what the work is, where it happens today and who does it. Each message you send gets a written reply within one business day.
- The work
- Booking requests for two clinic sites
- Today
- Two receptionists answer each message by hand
- Systems
- Clinic calendar, the messaging app, email
- Approves
- Emma W., practice manager
Read the written proposal
One fixed price for the scope in your brief, stated before any work starts. Scope, fixed price, what goes to staging first and what needs your approval.
- Scope
- Booking agent for both sites, reminders, hand-over to reception
- Price
- Fixed price, in writing
- Staging
- First, with a recorded walkthrough
- Your approval
- Before go-live and before any payment
Try it on staging, then approve
It runs on a copy of your setup first. You try it with your own cases, and it moves to live when you approve it in the thread.
- Test bookings on both sites
- Reminder the day before
- Hand-over to reception
- Walkthrough posted in the thread
Go live with the handover in hand
Access is limited to what the work needs. The documentation and the keys come to you, and the audit trail keeps each decision.
- What runs
- Booking agent, both sites
- How it works
- Every connection listed, with its permissions
- How to change it
- Hours, services and staff, step by step
- Accounts and keys
- In your name
- Audit trail
- Every action and approval, from the first test booking
Three ways to work with us.
Pick the one that matches the job. You can move from one to another as the work grows.
One piece of work
A single agent, assistant or automation, built to a fixed scope and handed over.
- Fixed scope and fixed price
- Staging review before go-live
- Documentation at handover
Your systems, kept running
We look after the agents and integrations you run, change them as your business changes, and keep the trail.
- Changes shipped through staging
- Audit trail kept current
- Written reply within one business day
Delivered under your name
For agencies: we build, you deliver. Your brand on the work, your client relationship untouched.
- Your name on the handover
- Written specs you can pass on
- Same safety parts included
The parts that make it safe. Not optional extras.
An agent that acts on your business has to be checked, recorded and reversible. These ship with every build.
An audit trail
Every action an agent takes is written down: what it did, when, and who approved it.
- 09:41:02Ticket received from Emma W.website assistant · priority normalagent
- 09:41:04Order ORD-55821 matched by emailorders.lookup · courier.statusagent
- 09:41:07Delivery moved to Thu, 2 Octcourier.rebook · 10:00–12:00done
- 09:41:09Refund of shipping fee requestedwaits for a person · moneyheld
- 09:44:31Refund approved by Daniel R.support lead · one clickhuman
- 09:44:33Reply sent to Emma W.new slot and refund notedone
- 09:52:10Emma W. confirmed the new slot“Thursday works, thanks”customer
- Thu 10:41Parcel delivered, ticket closedcourier.status · thread archivedclosed
Human approval on refunds and money
Agents draft. A person on your team approves anything that moves money.
Staging before live
You test a full copy first.
You decide who touches your site
Access is granted by you, limited to the job, and removed when it is done.
- Read pages
- Read orders
- Edit pages
- Publish
- Issue refundswith approval
- Access ends when the job closesauto
Businesses with real work to automate.
If people on your team repeat the same steps across the same tools every day, that work can be handed to an agent and checked by a person.
Four things you always get.
Whatever the size of the work, these come with it.
A written brief
What we agreed to build, in one document.
A fixed price
Set in the proposal, before work starts.
Staging + approval
You see it and approve it before it goes live.
Documentation
How it works and how to change it, handed over.
One registered company. One team. One paper trail.
iHayz is run by Media Experts LLC, a registered company in the USA. You deal with one team, and every agreement, invoice and approval sits in the same written record.
Media Experts LLC
United States
Widgets. Hosted tools you can place on your own website. The first is a YouTube Channel Analyzer.
See widgetsBefore you ask.
Anything not answered here, send it in writing and you will have a reply within one business day.
Why no calls?
A written thread keeps every decision where both sides can find it later. It also means the brief, the proposal and the approvals all match, because they come from the same record.
Can the agent spend money or issue refunds on its own?
No. Anything involving money is prepared by the agent and held until a person you name approves it. The approval is recorded in the audit trail.
Do you need access to our live systems?
We build and test on staging first. When live access is needed, you decide who gets it, what it covers, and when it ends.
How is the price set?
Your written proposal states one fixed price for the scope in your brief, before any work starts. It holds unless the scope changes in writing.
What happens after go-live?
You receive the documentation and the system is yours. If you want us to keep it running and make changes over time, that is the “Your systems, kept running” engagement.
Not sure what you need? Ask in writing.
Describe the work in a few lines. We will reply in writing within one business day with what we would build and how.