Refund policy
Full refund before work starts, cancel any time on monthly services, and we make it right if we did not deliver.
Last updated 30 September 2026 · iHayz is a brand of Media Experts LLC (USA) and Media Experts (India).
What this policy covers
This policy applies to services bought from ihayz.net — paid by the secure payment link that comes with your invoice — card, UPI or bank transfer —, issued by Media Experts LLC (USA) or Media Experts (India).
Our work is built for one business at a time. Scope is agreed in writing before anything starts, and confidential material is covered by an NDA signed by a registered company. That shapes this policy: once work on your system has begun, the time is spent and cannot be returned. Everything below follows from that.
Before work starts
A full refund, no reason required. If you have paid and we have not yet begun work on your project, write to us and the charge is returned in full. No forms, no justification, no deductions.
Work begins when we start on your scope — the first build session, the first configuration on your accounts, or the first written deliverable. We tell you when that is, so the line is never ambiguous.
After work has started
Once your build is under way, the fee is not refundable, because the hours are already spent on work made specifically for you. What you get instead is written: your proposal states the scope, what is delivered, and what happens if the scope changes.
If you want to stop mid-build, tell us. We will stop, hand over everything produced so far, and invoice only what was actually done if that is less than what you paid.
Monthly services
Cancel at any time and nothing further is charged. The service runs to the end of the period you have already paid for.
We do not refund part-months or return a monthly charge already taken. Cancelling is instant and needs no reason — email us and it is done.
If we did not deliver
This one does not expire. If a failure on our side meant the service was genuinely not delivered as the proposal describes, we make it right — by fixing it, re-delivering it, or refunding the affected charge. Write to us with what happened.
We would rather fix something than argue about it. That is why everything is quoted and answered in writing: there is always a record of what was agreed.
How to ask
- Email hello@ihayz.com with the invoice number, or reply to the email your invoice arrived in.
- Refunds go back to the original payment method. Once issued, banks typically show the money within 5–10 business days.
- A written reply comes within one business day.
What is never refundable
- Third-party costs incurred on your own accounts — advertising spend, platform or per-message fees, and usage credits already consumed on API keys you own.
- Work already delivered and accepted.
We do not guarantee business results, and no policy here should be read as one.
Refund questions
Do I have to explain why I want a refund?
No. Before work starts, a request with your invoice number is enough. Feedback is welcome, never required.
I bought a monthly service five weeks ago. What can I get back?
Nothing already charged. Cancelling is instant and stops anything further; the service runs to the end of the period you have already paid for.
How does the money come back?
Refunds go back to the original payment method; UPI and bank transfers are returned to the originating account. Banks typically show the money within 5–10 business days.
My project was scoped in a proposal. Does this policy apply?
No. Written proposals govern custom projects and retainers, including their payment and cancellation terms.