Instagram Auto Reply and DM Automation
Your Instagram inbox, answered from your own price list.
The agent reads every message and comment on your Instagram account and answers from the catalogue, prices and policies you have written down. A question about money or a complaint goes to a person on your team, with the whole thread attached.
Send it a message the way a customer would.
Pick a sample business and watch three customer messages arrive and get answered. Then type a question of your own in the box and the agent replies for that business.
Every answer beside this was handled without you.
Ask about money or a complaint — that is when this fills.
The thread above is a sample. Carry on typing in it and the agent answers live for that business. Customers are told they are talking to an assistant, and money, complaints and account access always reach a person.
A shop’s inbox from the first DM to the last.
A sample Saturday at northlane.store, a clothing shop that sells through Instagram. Nobody on the team opened the inbox until a complaint came in.
“Do you have this in blue?” answered from the catalogue
Sofia K. asked about the linen shirt in size M. The agent found blue in stock and sent her the product link.
“Can I collect today?” answered from your opening hours
The shop hours you wrote down say Saturday until six, so the customer was told the order is ready to collect this afternoon.
“It arrived damaged” handed to Emma with the thread
The agent does not answer a complaint on its own. Emma W. received the thread with its history and replied from her phone.
The day’s threads summarised for Monday
Each conversation of the day goes into one digest: what was answered, what went to a person and what the agent could not answer.
Two messages, each written for you to act on.
One arrives the moment a thread needs a person. The other arrives once a day and covers everything the agent handled.
The thread arrives ready to answer.
Sent to the person you named for that kind of message.
Who
The customer’s name and handle, and who on your team has the thread.
What
The reason in one line, such as a parcel that arrived damaged.
The last three messages
Quoted as the customer wrote them.
What the agent said
Word for word, so your reply picks up where it stopped.
The day, read on one screen.
Four blocks in the same order every morning.
Heads-up
Threads still waiting for a person, oldest first.
Handled
What the agent answered, grouped by topic.
Could not answer
Questions your material does not cover yet.
Watch
Reply times and anything unusual in the day’s messages.
What changes when the replies come from your own rules.
An inbox tool is one product set up by thousands of businesses. The agent is built around one: yours.
A subscription tool
Sends the same set replies to every business on its plan.
You configure it yourself: flows, keywords and menus.
Hard questions land back on you, unsorted, and mixed-language messages trip it.
A plan on the tool maker’s platform, on its terms.
The settings you entered, kept in its dashboard.
An iHayz agent
Answers from your own catalogue, prices, policies and past messages.
We build it from one written questionnaire: prices, tone, hours and what goes to a person.
Money, complaints and account access go to a person, with the context already gathered.
Connected through the platform’s own connect screen on your account. Disconnect it from your settings at any time.
Every reply logged, a mail when something needs you, a morning summary and a monthly report.
A DM’s path through your shop.
The agent reads the message in the customer’s own words and answers only from your price list, stock and policies. Routine replies leave within seconds, money and complaints go to a person, and each reply is written to the audit trail.
The messages that fill a shop’s inbox.
Each answer comes from material you have written down. Where your material is silent, the thread goes to your team.
Prices and stock
What an item costs and which sizes and colours are left.
Delivery and collection
Shipping times, destinations and pick-up hours from your policies.
Bookings
Open slots offered from your calendar and held in the thread.
Order status
Where a parcel is, looked up from the order the customer names.
Language
Replies in the language the customer wrote in.
Escalation
Money, complaints and anything unclear go to a person.
Four things you always get.
Whatever the size of the work, these come with it.
A written brief
What we agreed to build, in one document.
A fixed price
Set in the proposal, before work starts.
Staging + approval
You see it and approve it before it goes live.
Documentation
How it works and how to change it, handed over.
Before it answers your customers.
Send any other question in writing; a written answer follows within one business day.
Will customers know it is an agent?
Yes. The first reply in a new conversation tells the customer they are writing to an assistant for your shop, and they can ask for a person at any point in the thread.
What happens when it does not know?
It tells the customer a person will reply and hands the thread to your team. The question also appears in the next digest under “Could not answer”, so you can write the answer once and the agent uses it from then on.
Can it take payments?
No, a person does. The agent can share your checkout link and quote your written payment policy; charges, refunds and anything else about money stay with someone on your team.
Does it work in my language?
It replies in the language the customer writes in, including a message that mixes two. The answers still come only from your material, whichever language the question arrives in.
Not sure what you need? Ask in writing.
Describe the work in a few lines. We will reply in writing within one business day with what we would build and how.